AboutSecure Safe Deposit Locker Services
Your Valuables, Our Responsibility
Secure What Matters Most
Whether they’re personal treasures, family heirlooms, or important documents, we help keep your valuables safe and secure in a Safe Deposit Box.
Why Choose Us?
Your valuables are stored in our state-of-the-art vaults, ensuring the highest level of protection and peace of mind. With two box sizes available, you can secure your items starting at just £10 a month.
Pick the Size You
Need
Our small box is perfect for pocket-sized valuables, like spare keys and passports. For bigger items, such as antiques or legal documents, you’ll need a larger size.
Access When It Suits
You
Our small box is perfect for pocket-sized valuables, like spare keys and passports. For bigger items, such as antiques or legal documents, you’ll need a larger size.
Safe Deposit Box Prices
| Locker Size | Annual Price (£) | 6-Month Price (£) | 3-Month Price (£) |
|---|---|---|---|
| Small (6.5 x 22 x 40 cm) | 105 | 55 | 30 |
| Large (13 x 22 x 40 cm) | 150 | 80 | 40 |
Offers
INTRODUCTORY OFFER: Enjoy 20% off your first year’s rental when you sign up today!
Referral Bonus: Refer a friend and get 20% off your rental for the next year when they sign up.
General FAQs
Can somebody access my Safe Custody facility on my behalf?
Yes, it is generally possible for someone to access your Safe Custody facility on your behalf, but specific conditions apply. If you wish to authorize someone else to manage or access your Safe Custody, they may need to meet certain requirements, such as:
Authorization Process: You would likely need to provide explicit written consent or power of attorney allowing the third party to act on your behalf.
Identity Verification: The authorized person will probably need to undergo identity verification and may be required to present documentation proving their authority to access the Safe Custody.
Regulatory Compliance: Access will be subject to compliance with relevant regulations and may involve checks to prevent fraud or illegal activity.
To ensure smooth handling of your Safe Custody, it is best to check the specific terms and conditions of your service provider or consult with them directly for details on how a third party can be granted access.
I’ve lost my vault key. What can I do?
If you’ve lost your vault key, here are some general steps you can take to regain access to your safe custody or vault:
Contact Customer Support: Reach out to the provider of your Safe Custody or vault service immediately. They will have specific procedures in place to help you recover access.
Identity Verification: Be prepared to go through a strict identity verification process. This may involve answering security questions, providing identification documents, or using alternative verification methods.
Backup Keys or Recovery Codes: Some vault services provide backup keys, recovery codes, or alternative access methods (such as biometric verification). If you have set these up in advance, you may be able to use them to recover access.
Request for a New Key: Depending on the provider, they may issue you a new vault key after successfully verifying your identity.
Reset Procedures: If you’re unable to recover the key, the service provider may have procedures to reset or revoke access, though this could involve additional security checks.
It’s important to contact the provider as soon as possible, as they will be able to guide you through the recovery process specific to their service.
My details have changed. How can I update them?
To update your details (such as address, contact information, or other personal data), follow these general steps:
Log Into Your Account: Access your account through the service provider’s website or app.
Go to Account Settings: Once logged in, navigate to your profile or account settings section.
Locate Update Options: Look for options like “Update Personal Information,” “Account Details,” or “Edit Profile.”
Make the Necessary Changes: Enter the updated information, such as new contact details, address, or any other required fields.
Save Changes: After updating your details, make sure to save the changes.
Verification (if required): Some services may require you to verify the changes via email, SMS, or another verification method.
Contact Customer Support (if necessary): If you cannot update the information yourself, contact customer support for assistance. They can guide you through the process or make the updates on your behalf.
If the service provider involves sensitive information (like financial details), additional security measures may be required, such as multi-factor authentication or identity verification.
What do I do if my loved one passed away and had a Safe Custody facility?
If your loved one has passed away and they had a Safe Custody facility, follow these steps:
Notify Levantine: Contact Levantine’s customer support immediately to inform them of your loved one’s passing. Levantine will guide you through the necessary process.
Provide Required Documents:
- Death Certificate: Submit an official copy of the death certificate.
- Legal Documentation: Depending on the circumstances, you may need to provide the deceased’s will, probate, or letters of administration that confirm your legal right to access the Safe Custody facility.
Identity Verification: Levantine will require you to verify your identity. Be ready to present identification documents such as a passport or driver’s license.
Accessing the Safe Custody Facility: Once your documents and identity are verified, Levantine will allow you or the authorized individual to access the facility.
Follow Estate Procedures: Levantine may require that the appropriate legal processes be followed to release any items in the Safe Custody facility, including probate or estate administration procedures.
Legal Assistance: If necessary, consult a legal professional to ensure that all required steps are properly followed.
Levantine is committed to assisting you through this process with the utmost care and compliance.
Why did Leventine contact me about my Safe Custody facility?
Levantine may contact you regarding your Safe Custody facility for several reasons:
Routine Updates or Maintenance: Levantine could be reaching out to inform you of routine maintenance or updates to the Safe Custody facility.
Account Verification or Security: They may contact you for verification purposes, particularly if there are any updates or changes to your account information or to ensure the security of your Safe Custody.
Documentation Requirement: If there is missing or outdated information in your records (such as identification documents or ownership details), Levantine may contact you to request the necessary documents.
Changes to Terms or Services: Levantine might notify you about changes in the terms and conditions, fees, or other aspects of the Safe Custody services.
Transaction or Access Alert: If there’s an issue or update related to your Safe Custody facility, such as unauthorized access or a request to update access permissions, Levantine will inform you.
Death of Account Holder: If Levantine was made aware of the passing of an account holder, they may contact the designated beneficiary or executor of the estate to discuss the next steps in managing the Safe Custody facility.
If you are unsure about the reason for their contact, you can reach out to Levantine’s customer support for clarification and to address any concerns you may have.
How many facilities can I have?
Levantine FAQ: How many facilities can I have?
Levantine allows you to have multiple Safe Custody facilities, depending on your needs and the specific terms and conditions of your account. The number of facilities you can hold may be influenced by:
Service Limits: Levantine may set limits based on the type of service or the particular storage requirements of the Safe Custody facilities.
Account Type: If you have a business or individual account, the number of facilities you can have might differ.
Verification and Security: For each additional facility, you may need to undergo identity verification or provide documentation confirming your right to hold multiple facilities.
To determine how many facilities you can have, it’s best to check with Levantine directly or refer to your account terms and conditions. They will provide you with the details and any restrictions based on your specific situation.
How many people can I give authority to access my facility?
Levantine allows you to give authority to access your Safe Custody facility to multiple individuals. However, the exact number of people you can authorize may depend on the specific terms of your facility and security protocols. Generally, the following points apply:
Multiple Authorizations: You can authorize more than one person to access your facility, such as family members, business partners, or legal representatives.
Legal Documentation: For each authorized person, Levantine may require formal documentation, such as a power of attorney or other legal documents, to ensure proper authorization.
Security Measures: Levantine may implement security protocols to verify each individual’s identity and ensure only authorized persons are allowed access to your facility.
Review Policies: The exact number of authorized individuals and procedures for granting access may vary, so it’s advisable to review Levantine’s policies or consult with customer support for specifics related to your account.
By following the proper authorization process, you can ensure that trusted individuals can access your Safe Custody facility when needed.